质量管理（QMS） 13 项
IATF 16949 Warranty Management Checklist
此检查清单为英文版。
A checklist for managing warranty including a warranty process, part analysis, no-trouble-found (NTF) handling, and field-failure test analysis per IATF 16949 Clause 10.2.5.
IATF 16949:2016AIAG Warranty (WMPP)
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Warranty Process (Cl. 10.2.5)
- Is a documented warranty management process implemented? *
- Does the process include a method for warranty part analysis, including NTF? *
- Are customer-specific warranty requirements applied where required? *
Warranty Part Analysis
- Are returned warranty parts collected, tracked, and analyzed within agreed timeframes? *
- Is a structured analysis method (e.g., AIAG WMPP or 5-Step) applied to warranty returns? *
- Are root causes identified and linked to corrective action? *
- Warranty claim / part reference
No-Trouble-Found (NTF) Handling
- Is a defined method used to analyze and reduce NTF parts? *
- Are NTF rates tracked and trended?
- Current NTF rate (%)
Field Failure Test Analysis (Cl. 10.2.6)
- Is field failure test analysis performed to determine root cause where products fail in the field? *
- Are field failure results and corrective actions communicated to the customer? *
- Are warranty and field-failure metrics reviewed in management review?
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