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Next Generation 911 PSAP Readiness Checklist
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Assesses a Public Safety Answering Point's readiness to deliver and support Next Generation 911 services including IP-based call delivery and location accuracy.
NENA i3 StandardFCC 911 Rules47 CFR 9
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Network & Architecture
- Is the PSAP connected to an Emergency Services IP Network (ESInet)? *
- Are i3 core services (ESRP, ECRF, LVF) available to route and validate calls? *
- Is the PSAP capable of receiving IP-based 911 calls in addition to legacy delivery? *
- Are service-level agreements with the NG911 service provider documented? *
Location & Call Handling
- Is location information validated against the Location Validation Function before calls are placed? *
- Are GIS datasets maintained to the accuracy required for geospatial call routing? *
- Does the PSAP meet FCC location accuracy requirements for wireless 911 calls? *
- Is text-to-911 supported and tested? *
Cybersecurity & Reliability
- Are NG911 systems protected by a cybersecurity program aligned with a recognized framework? *
- Is monitoring in place to detect telephony denial-of-service and intrusion events? *
- Are FCC 911 reliability and outage notification obligations met? *
- Are software and firmware patches applied on a managed schedule? *
Continuity & Training
- Is a continuity plan in place to reroute calls to a backup PSAP during an outage? *
- Are telecommunicators trained on NG911 call-handling features? *
- Are call-processing and diversity/redundancy tests conducted periodically? *
- PSAP director certification of NG911 readiness: *
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