지속가능성 커맨드 센터 15개 항목
Operational Grievance Mechanism Effectiveness Checklist (UNGP Principle 31)
이 체크리스트는 영어로 제공됩니다.
Evaluate an operational-level grievance mechanism against the eight effectiveness criteria of UN Guiding Principle 31.
UN Guiding Principles Principle 31OECD Guidelines for Multinational Enterprises
무료 PDF 또는 Word · 이메일을 입력하면 다운로드할 수 있습니다.
Legitimacy & Accessibility
- Is the mechanism trusted by the stakeholder groups it is intended to serve and accountable for fair conduct? *
- Is the mechanism known to all intended user groups and are barriers to access (language, literacy, cost, fear) addressed? *
- Are multiple reporting channels offered to reach different stakeholder groups? *
Predictability & Equitability
- Is there a clear, publicized procedure with indicative timeframes and defined outcomes? *
- Do aggrieved parties have access to information, advice, and expertise needed to engage fairly? *
- Is there no requirement for complainants to waive rights to other remedy as a condition of using the mechanism? *
Transparency & Rights-Compatibility
- Are parties kept informed of progress and is information provided to build confidence in the mechanism? *
- Are outcomes and remedies consistent with internationally recognized human rights? *
- Are affected stakeholders kept informed while respecting confidentiality where requested? *
Learning & Engagement
- Are lessons drawn from the mechanism used to identify and prevent future grievances? *
- For operational-level mechanisms, is the mechanism based on engagement and dialogue with affected stakeholders? *
- Were intended users consulted on the design and performance of the mechanism? *
Operation & Non-Retaliation
- Are anonymous and confidential reporting channels available? *
- Is retaliation against complainants prohibited and monitored? *
- Are grievance data tracked, categorized, and reported to management? *
Operational Grievance Mechanism Effectiveness Checklist (UNGP Principle 31) 체크리스트 전체 다운로드
인쇄하기 좋은 PDF 또는 편집 가능한 Word 문서로 무료로 받으세요.