Central de Comando de Segurança de Alimentos 13 itens
Complaint & Foodborne Illness Investigation Checklist
Este checklist está em inglês.
Investigate consumer complaints and suspected foodborne illness reports systematically, from intake through root cause and corrective action.
21 CFR 117FDA Food Code
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Complaint Intake
- Is every complaint logged with product, lot code, date, complainant details, and nature of the complaint? *
- Is the complaint categorized (foreign material, illness, quality, allergen, packaging)? *
- Is the complaint sample or evidence requested and retained where possible?
- Complaint received date
Illness Escalation
- Are suspected foodborne illness or injury complaints escalated immediately to management and the food safety team? *
- Is there a procedure to notify regulatory authorities and the recall team when illness is credibly linked to product? *
- Are reportable food events assessed against the Reportable Food Registry criteria?
Investigation
- Are production, monitoring, and verification records for the implicated lot reviewed? *
- Are retained samples of the implicated lot examined or tested as appropriate? *
- Is a root-cause analysis conducted to determine how the issue occurred? *
Corrective Action and Trending
- Are corrective and preventive actions defined, assigned, and verified for effectiveness? *
- Is the complainant response documented and closed out?
- Are complaints trended over time to detect systemic issues? *
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