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IATF 16949 Warranty Management Checklist

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A checklist for managing warranty including a warranty process, part analysis, no-trouble-found (NTF) handling, and field-failure test analysis per IATF 16949 Clause 10.2.5.

IATF 16949:2016AIAG Warranty (WMPP)

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Warranty Process (Cl. 10.2.5)

  • Is a documented warranty management process implemented? *
  • Does the process include a method for warranty part analysis, including NTF? *
  • Are customer-specific warranty requirements applied where required? *

Warranty Part Analysis

  • Are returned warranty parts collected, tracked, and analyzed within agreed timeframes? *
  • Is a structured analysis method (e.g., AIAG WMPP or 5-Step) applied to warranty returns? *
  • Are root causes identified and linked to corrective action? *
  • Warranty claim / part reference

No-Trouble-Found (NTF) Handling

  • Is a defined method used to analyze and reduce NTF parts? *
  • Are NTF rates tracked and trended?
  • Current NTF rate (%)

Field Failure Test Analysis (Cl. 10.2.6)

  • Is field failure test analysis performed to determine root cause where products fail in the field? *
  • Are field failure results and corrective actions communicated to the customer? *
  • Are warranty and field-failure metrics reviewed in management review?

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