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Municipal Utility Billing & Shutoff Protection Checklist
Daftar periksa ini dalam bahasa Inggris.
Guides a municipal water, gas, or electric utility through billing accuracy, disconnection due-process notice, seasonal and medical moratoriums, and payment-assistance practices.
State Utility Commission RulesCold-Weather/Medical Shutoff ProtectionsDue Process (Memphis Light v. Craft)
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Billing Accuracy & Meter Reading
- Are meters read on a regular cycle with estimated bills limited and reconciled? *
- Are rate schedules and fees adopted by the governing body and applied correctly? *
- Is a documented process in place to correct billing errors and issue adjustments? *
- Are backbilling for undercharges limited to the allowed period? *
Disconnection Notice & Due Process
- Is written disconnection notice provided within the required timeframe before shutoff? *
- Does the notice explain the reason, amount, dispute rights, and how to avoid disconnection? *
- Is a dispute/hearing procedure available before service is terminated? *
- Are disconnections avoided on weekends, holidays, and just before them where required? *
Moratoriums & Vulnerable Customers
- Are cold-weather / extreme-heat shutoff moratoriums observed per state rule? *
- Are medical certification protections honored to prevent disconnection? *
- Are protections applied for households with infants, elderly, or disabled occupants where required? *
Deposits, Assistance & Reconnection
- Are deposits, late fees, and reconnection charges within authorized limits? *
- Are payment plans and assistance programs (e.g., LIHEAP/LIHWAP referrals) offered? *
- Is service reconnected promptly once the cause of disconnection is resolved? *
Records & Data Protection
- Are disconnection notices and customer disputes documented and retained? *
- Is customer payment/account data secured against unauthorized access? *
- Notes on corrective actions: *
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