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Government Command Center 12 items

Government Social Media & Public Records Checklist

Helps agencies manage official social media accounts consistent with public records, retention, accessibility, and First Amendment limits on blocking and comment moderation.

State Public Records LawFirst Amendment (O'Connor-Ratcliff / Lindke)Records Retention Schedule

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Account Governance

  • Is there an adopted social media policy governing official accounts and authorized users? *
  • Are official accounts inventoried and distinguished from personal accounts of officials? *
  • Are account credentials controlled and transferred on staff changes? *

Public Records & Retention

  • Are posts, comments, and messages treated as public records where responsive? *
  • Is social media content captured/archived to meet the records retention schedule? *
  • Can content be produced in response to public records requests? *

Comment Moderation & First Amendment

  • If comments are enabled, are moderation rules viewpoint-neutral and published? *
  • Is blocking of users or deletion of comments limited to neutral, disclosed criteria? *
  • Are moderation actions logged? *

Accessibility & Security

  • Do posts include alt text and captions to meet accessibility requirements? *
  • Is multi-factor authentication enabled on official accounts? *
  • Are impersonation/compromise response procedures defined? *

Download the full Government Social Media & Public Records Checklist checklist

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