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Sustainability Command Center 15 items

Operational Grievance Mechanism Effectiveness Checklist (UNGP Principle 31)

Evaluate an operational-level grievance mechanism against the eight effectiveness criteria of UN Guiding Principle 31.

UN Guiding Principles Principle 31OECD Guidelines for Multinational Enterprises

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Legitimacy & Accessibility

  • Is the mechanism trusted by the stakeholder groups it is intended to serve and accountable for fair conduct? *
  • Is the mechanism known to all intended user groups and are barriers to access (language, literacy, cost, fear) addressed? *
  • Are multiple reporting channels offered to reach different stakeholder groups? *

Predictability & Equitability

  • Is there a clear, publicized procedure with indicative timeframes and defined outcomes? *
  • Do aggrieved parties have access to information, advice, and expertise needed to engage fairly? *
  • Is there no requirement for complainants to waive rights to other remedy as a condition of using the mechanism? *

Transparency & Rights-Compatibility

  • Are parties kept informed of progress and is information provided to build confidence in the mechanism? *
  • Are outcomes and remedies consistent with internationally recognized human rights? *
  • Are affected stakeholders kept informed while respecting confidentiality where requested? *

Learning & Engagement

  • Are lessons drawn from the mechanism used to identify and prevent future grievances? *
  • For operational-level mechanisms, is the mechanism based on engagement and dialogue with affected stakeholders? *
  • Were intended users consulted on the design and performance of the mechanism? *

Operation & Non-Retaliation

  • Are anonymous and confidential reporting channels available? *
  • Is retaliation against complainants prohibited and monitored? *
  • Are grievance data tracked, categorized, and reported to management? *

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